We at Halemons strive to give our customers the best in class service and therefore have an easy cancellation and return policy.
Cancellation is considered only if the request is made within 24 hours of placing the order. However, cancellation will not be entertained if the product has already been shipped.
As a baby product company policy we do not provide return on any product once sold. Still once the pieces are sold they can be exchanged for replacement in a bigger or a smaller size (provided the aforementioned terms and conditions are met). Customer gets a credit note, only when the desired size of the product is not in stock.
Once acknowledged by the team during next working day, please send the product back to us yourself, we do not have reverse pickup facility as of now. Please do not forget to take acknowledgement receipt from the courier person about the number of products you are dispatching with his signature and mobile number. we will not be responsible for any lost shipment.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail.
Address for the Exchange:
Shop no: 302, Pramukh orbit 1,
Punagam Saroli Road, Surat-395010
Please mention your name, address, number, email and order id on the parcel along with the size needed.
Please do note, that exchange is allowed once per order.
Size exchange is available (in case of size exchange, the customer is eligible to get a bigger or smaller size, equal to the amount of the exchanged product minus the shipping/COD cost of to & fro).
Store credit equalling the amount of the exchanged product minus the shipping/COD cost of to & fro with a validity of 30 days from the date of receipt of store credit.
The cost of shipping to & fro (reverse pickup as well as shipping charges) for the product is to be borne by you.
Prepaid orders are not eligible for cancellation.
You can cancel your Cash on Delivery order within 24 hours of order. Please call or whats app us on +91-8141477727 or mail us at firstname.lastname@example.org as per agreed terms and condition.
The credit points will be reflected in your account , which you can use in next 365 days on the Yes. You can exchange any products that are eligible for exchange within 48 hours of delivery. Please do note there are some items that are not returnable or exchangeable.
If the product does not fit and you would like a new size, please request for a size exchange with the customer service team within 48 hours of receiving the product. Our team will try its best to help you for any size exchanges, In case the size you have requested is not available we will offer you the option to get credit points to buy something else.
We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
INTERNATIONAL SHIPPING AND RETURNS
We Ship to US, UK, UAE, Australia, Hong Kong, South Africa, Qatar, Oman, Malaysia, Singapore, Mauritius, Afghanistan and South Africa.
Shipping cost will be applicable automatically once you select your country when you pace order
Please note that custom duties and taxes will be charged at the time of delivery based on actual duties charged by your country of delivery address.
You can cancel your order within 24 hours of order. Please note that international orders are not eligible for returns or exchanges. To cancel your order please email us on email@example.com. Our customer team will guide your for your perfect size selection you can get in touch with us over mail, whats app.
From the time of shipping – it will take about 12-15 days for your international order to reach you.
You can use all international credit cards to make the payment for your international shipping orders.