Shipping Policy

DOMESTIC SHIPPING POLICY

  • Shipping Cost: Free for all orders above INR 2500 in India. A Small free of 60 applicable for orders below INR 2500. Orders processed in 1-3 business days (excluding pre-orders). No shipping on Sundays or holidays.
  • Delivery Time: 3-5 working days from the time of shipping. Multiple items may arrive in separate shipments based on availability.
  • Tracking Orders: Receive an email with tracking details 24 hours after dispatch. Contact us if your order is delayed.
  • Express Shipping: Prepaid express shipping takes up to 3 business days, available for prepaid orders only.
  • Order Dispatch Delay: If unable to fulfill the order in 20 days, it will be canceled. Contact us for support.
  • Tampered or Damaged Packages: Do not accept a tampered package. Contact customer care with a photo if received in such condition.

INTERNATIONAL SHIPPING

  • Shipping Cost: Rs.1600 per kg approximately for all international orders outside India. Rs.500 will add with every additional 2 kg.
  • Delivery Time: 8-10 working days from the time of shipping.
  • Order Dispatch Delay: If unable to fulfill the order in 20 days, it will be canceled. Contact us for support.
  • Multiple Items: All orders shipped together due to international shipping charges. Delays may occur.
  • Tracking Orders: Receive an email and text message with tracking details 24 hours after dispatch. Track 24 hours after dispatch.

CUSTOMS & DUTIES

  • Customs and duties for international shipments borne by the customer. It cannot be estimated before or after placing an order.
  • International orders cannot be refused. No reship or refund for refused orders.

SELF-COLLECTION

  • Email care@halemons.com for self-collection. Collect within 2 working days; otherwise, it will be mailed.
  • Self-collection available 1 day after order is made.

CANCELLATION

  • Prepaid orders not eligible for cancellation.
  • Customer agrees not to dispute Halemons' decision regarding cancellation.
  • If Halemons agree to refund in case of emergency a transaction fee of 150rs will be cut before refunding the order value.

CANCELLATION BY HALEMONS

  • Certain orders may be unable to accept or fulfill and must cancel at our sole discretion.
  • Right to refuse or cancel any order for any reason. Refusal situations include quantity limitations, inaccuracies, or errors in product or pricing information.

COURIER

  • Delivery takes 4-6 business days (domestic) and 8-10 days (international). Excludes payment verification & administrative processes.
  • Orders mailed within 24 hours upon payment verification, excluding weekends & public holidays.
  • Trackable and 100% insured delivery. Sign required; redelivery attempts if absent.
  • Detailed message with courier company and tracking number sent after shipping.

MAILING HOURS

  • Orders processed and packed from 10.30 am to 6.30 pm, Monday to Saturday (excluding Public Holidays).